JOANN Online Gift Cards

Gift Card Terms and Conditions

  1. General Terms

    JOANN Gift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://joann.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these Gift Card terms and conditions ("Ts & Cs"). These Ts & Cs are subject to change without notice. JOANN Gift Cards are issued by Jo-Ann Stores LLC. Please refer to https://www.joann.com?utm_campaign=transactional&utm_medium=return-to-joann&utm_content=site-brand-l for additional Terms and Conditions.
  2. Gift Cards

    JOANN Gift Cards are redeemable at any joann.comĀ® or at any JOANN store location.
    JOANN Gift Cards are available for purchase here.
    With the exception of shipping fees for plastic gift cards, no fees of any kind will be imposed on purchasers or recipients of Gift Cards.
  3. Redemption

    Refer to https://www.joann.com?utm_campaign=transactional&utm_medium=return-to-joann&utm_content=site-brand-l for Terms and Conditions of redemption.
    Terms and Conditions of Use: This card issued in U.S. dollars. This card can be used only for purchase of merchandise, services or classes at any Jo-Ann store or online at Joann.com®. Not for use in sewing or other leased departments in a Jo-Ann store. This card is not redeemable for cash and no change will be given, unless required by law. Treat this card like cash. Lost, stolen or damaged cards are replaced only with valid proof of purchase to extent of remaining balance. Issued by Jo-Ann Stores, LLC Hudson, OH. For balance inquiry, call toll-free 1-888-345-7674 any time.
  4. View Your Balance

    To view your Gift Card balance, go to https://www.joann.com/gift-card-check-balance or call 888-345-7674.
  5. Returns

    You may not return or cancel your JOANN Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.
  6. Lost or Stolen Gift Cards

    If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Gift Cards will not be replaced if lost or stolen without proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
  7. Limitations

    You may not use a Gift Card to purchase other Gift Cards.
    Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred.
    Total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day.
  8. Our Policies

    nformation that you provide when purchasing Gift Cards is subject to the Privacy Policy. CashStar and Jo-Ann Stores LLC may provide Gift Card purchasers with information about the redemption status of Gift Cards.
  9. Risk of Loss

    Ownership and risk of loss of Online Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient, and risk of loss passes to the recipient as soon as a plastic Gift Card is delivered to the designated carrier. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see the FAQs.
  10. JOANN Gift Card Customer Service

    If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  11. Payment Methods

    JOANN Gift Cards may be paid for with a valid VISA, MasterCard, Discover, or American Express.
  12. Delivery Information and Requirements for Gift Card Purchasers

    All orders of Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected.
    If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
    We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Gift Card.
  13. Reasons for Failed Delivery of Online Gift Cards

    Online Gift Cards are delivered via email. If you have confirmed the recipient's email address but the Online Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
    If a spam filter is blocking JOANN Gift Cards emails from getting to an inbox, the email options will need to be modified so that JOANN Gift Cards emails are not considered spam.
    If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  14. Personalized Messaging

    If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.
    Personal messages are limited in length to the space provided on the Online Gift Card, or to the space provided on the presentation carrier of a physical Gift Card.
    There is no additional charge to include a personalized message.
    If we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
  15. Limitation of Liability

    CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  16. Disputes

    These Ts & Cs shall be construed in accordance with and governed by the laws of the United States and the State of California, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in San Francisco County, California, USA in all disputes arising out of or related to the Gift Cards or the JOANN site.

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